FAQ
Are your products local?
In order to provide unique and diverse products and stories, we do not limit our offering to local makers. Instead, we use social media, referrals and our own travel experiences to find makers throughout the US and Canada who are passionate about their craft, their story and their community.
I saw something in the shop or on Instagram, but I don’t see it online – can I still buy it?
Not everything we have in the shop is sold in our online. If you see something on Instagram that you don’t see online, send us an email at hello@ingoodcoshop.com.
I make my own products or someone I know makes their own products, can we sell them in your shop?
If you or someone you know is interested in selling your products in our shop, please fill out this form. We love supporting new makers however we do require you to have an established brand, website + social media presence to be considered.
What is your return policy?
We want you to feel good about your purchase. If you don't, you can return it within 7 days for a full refund or 30 days for store credit. You must have the order number.
What is your shipping policy?
All orders ship via USPS Priority Mail. Orders received on Saturday-Wednesday are shipped on Thursday. Orders received on Thursday-Friday are shipped the following day.
We do not ship internationally.
What is local delivery?
Local delivery is available in South Boston only (with the zip code 02127). If you live in South Boston, please consider selecting local delivery to minimize the environmental impact of shipping. Local delivery is available Wednesday - Sunday only. See below for delivery times:
Wednesday-Friday between 7-8PM
Saturday between 6-7PM
Sunday between 4-4:30PM
Please provide a phone number for delivery notification. In Good Company can not be responsible for missing or stolen item.
Can I purchase my item online and pick it up at the shop?
Yes, please choose local pick-up and text us when you arrive (774-296-3111). Please ensure you arrive within our business hours.
I purchased pottery and it is damaged or broken, can it be replaced?
Please note that all pottery/ceramic products are fragile and may be one of a kind. We are not responsible for damaged or broken items once they have left our shop.
If you received a broken or damaged pottery/ceramic product that was mailed to you, please take a photo of the condition of the box and the condition of the item and email it to hello@ingoodcoshop.com. Items damaged in the shipping process will be replaced or refunded as long as photos are provided.
I purchased pottery, is it microwave and dishwasher safe?
Please note that all pottery/ceramic products are fragile and may be one of a kind therefore we always recommend hand-washing pottery/ceramic products.
In general, non-metallic glazed ceramics (surface is smooth, painted and non-gritty) are both microwave and dishwasher safe. Non-glazed ceramics (surface is mostly raw, non-painted and gritty) are not.
Items with gold details are not microwave or dishwasher safe as the gold is metal and will spark.
Have a question that we didn't answer here? Please email Kait at hello@ingoodcoshop.com. We do our best to answer Instagram DMs as well however if an Instagram DM has gone unanswered, please send us an email.